Shipping policy
SHIPPING POLICY
Thank you for shopping with Pulse Bags. We are committed to delivering your orders safely and on time.
1. Order Processing
- Orders are usually processed within 1–2 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
2. Shipping Timeline
Estimated delivery timelines:
- Metro Cities: 3–5 business days
- Other Locations: 5–8 business days
Delivery times may vary depending on your location and courier service availability.
3. Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout.
- We may offer free shipping on selected products or promotional offers.
4. Order Tracking
Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp (if applicable).
Customers can use the tracking information to monitor delivery status.
5. Delivery Delays
While we aim to deliver orders on time, delays may occur due to:
- Weather conditions
- Courier partner delays
- Public holidays
- Remote area delivery limitations
- Unexpected operational issues
Pulse Bags is not responsible for delays caused by third-party courier services.
6. Incorrect Address
Customers are responsible for providing accurate shipping details.
If an incorrect or incomplete address is provided, delivery delays or failed deliveries may occur. Additional shipping charges may apply for re-delivery.
7. Damaged Package
If the package appears damaged during delivery:
- Do not accept the package if severely damaged
- Contact our support team immediately with photos and order details
8. Contact Information
For shipping-related support, contact us at:
📧support@pulsebags.com