Privacy Policy

Introduction

Welcome to Pulse Bags. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

This policy applies to all information collected through our website pulsebags.in, our mobile site, and any related services, sales, or communications.

Information We Collect

We collect different types of information depending on how you interact with us:

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders and send shipping updates with AWB tracking numbers.
• To send order confirmation, invoices, and delivery notifications via email or SMS.
• To manage your account and provide customer support.
• To respond to your queries, complaints, or corporate gifting enquiries.
• To send promotional offers, new arrivals, and festive campaigns (only if you have opted in).
• To improve our website experience, product listings, and services based on usage patterns.
• To comply with legal obligations and prevent fraudulent transactions.

Data Sharing and Disclosure

Pulse Bags does not sell, trade, or rent your personal data to any third party. We may share your information only in the following limited circumstances:

• Courier Partners: We share your name, phone number, and delivery address with Delhivery or other logistics partners solely for shipment fulfillment.
• Payment Gateways: Your payment is processed through Razorpay or other secure gateways. We do not store card or bank account details.
• Legal Compliance: We may disclose your information if required to do so by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. You will be notified via email and/or prominent notice on our site.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

• Essential Cookies: Required for the website to function properly — cart, session, login state.
• Analytics Cookies: Help us understand how visitors interact with the website (e.g. Google Analytics).
• Preference Cookies: Remember your settings and preferences for a better experience.
• Marketing Cookies: Used for retargeting ads if you have opted in or interacted with our ads.

You can control or disable cookies through your browser settings at any time. However, disabling certain cookies may affect website functionality.

Payment Security

All payments on Pulse Bags are processed through PCI-DSS compliant payment gateways. We take the security of your financial information very seriously.

• All payment transactions are encrypted using SSL (Secure Socket Layer) technology.
• We do not store your credit card, debit card, or net banking credentials on our servers.
• Payment data is handled directly by our payment gateway partner (Razorpay).
• In case of any suspicious transaction, we may contact you for verification before processing the order.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

• Order data is retained for a minimum of 3 years for accounting and legal compliance.
• Account data is retained as long as your account is active.
• If you request deletion of your account, we will delete your personal data within 30 days, except where retention is required by law.
• Marketing preferences and opt-out records are retained indefinitely to honor your choices.

Your Rights and Choices

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can ask us to correct inaccurate or incomplete information.
• Deletion: You can request deletion of your personal data, subject to legal obligations.
• Opt-Out of Marketing: You can unsubscribe from promotional emails at any time using the unsubscribe link in any email.
• Data Portability: You can request your data in a structured, commonly used format.
• Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details in Section 12 below.

Children's Privacy

Pulse Bags does not knowingly collect personal information from children under the age of 13. Our website, products, and services are not directed at children.

If we become aware that we have inadvertently collected personal data from a child under 13, we will take immediate steps to delete such information from our records.

Third-Party Links

Our website may contain links to third-party websites including Delhivery tracking, Razorpay, and social media platforms. Please note:

• We have no control over the content or privacy practices of third-party websites.
• Clicking a third-party link will take you away from our site and their own privacy policy will apply.
• We are not responsible for the privacy practices or content of any external websites.
• We recommend you review the privacy policy of every website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

• We will notify you of significant changes by posting the new policy on this page with an updated date.
• For major changes, we may also send a notification to your registered email address.
• Your continued use of the website after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us: